Support
Questions about the app, a deal you saw, or how refurbished works — we're happy to help. Reach out anytime and we'll get back within one business day.
Email is the fastest way to reach us. We reply within one business day (Mon-Fri, Pacific Time).
support@refurbished.dealsTypical response time
Within 1 business day
Hours
Mon-Fri, 9am-5pm Pacific
Trouble with search, filters, the watchlist, notifications, or sign-in? Email us with your device model and iOS version.
Not sure about Certified vs Excellent vs Very Good vs Good? We'll explain what each grade means and what warranty you get.
Looking for a model we don't track yet? Tell us what you need and we'll add a tracking page for it.
Data removal requests, privacy questions, or anything related to your use of the app. See our privacy policy for details.
Yes. The app and website are completely free. No accounts, subscriptions, ads, or sponsored placements. We earn a small affiliate commission when you complete a purchase on a retailer's site, which is what keeps Refurbished.Deals free.
No. Refurbished.Deals is a deal-discovery tool. We show prices from multiple retailers and certified refurbishers. All purchases, payments, warranties, shipping, and returns are handled by the seller you choose.
Certified Refurbished — Restored by the manufacturer or an authorized vendor to like-new condition. 2-year warranty. Looks and performs like new.
Excellent — No visible wear. 1-year warranty.
Very Good — Minimal wear. 1-year warranty.
Good — Noticeable cosmetic wear, fully functional. 1-year warranty.
Every refurbished purchase includes a seller warranty (1 or 2 years depending on grade). If the device fails within the warranty window, the seller handles the replacement or refund directly. You're also protected by the marketplace's buyer guarantee for up to 30 days after delivery.
Pull down on the Deals screen to refresh. The app caches listings for a few minutes to reduce data usage. If prices still look off after refreshing, force-quit the app or email us and we'll take a look.
Email support@refurbished.deals with a screenshot and the product name. We review every report and usually have the issue fixed the same day.
Email us the brand and model. We add new tracking pages every week based on user requests.
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